Honor Stories. Align Priorities. drive outcomes.
This practice helps organizations and communities better understand the people they serve and design products, services, spaces, and ways of working that truly meet their needs.
Through listening-centered research, product and service discovery, and organizational strategy, we help leadership teams stay connected to lived experience on the ground. Whether that’s product teams and users, executives and frontline staff, or community leaders and members, we focus on closing the gap between intention and reality.
Our work brings rigorous inquiry together with honest listening and connection, using methods from customer experience and user experience research (CX/UX), service design, organizational design, and change practice to inform what gets built, how it is delivered, and how people work together. We look across the whole system - people, structures, culture, and context - to help organizations make grounded choices and move forward with clarity and care.
The result is practical and human. Products and services address real needs, decisions become clearer, and trust deepens among the people involved, while costly reversals become less common.
If this resonates, let’s explore what holistic alignment could look like for your organization or community.
Explore our services below to learn more.
Our Services
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Assessment
Our proprietary diagnostic, The Holistic Alignment Assessment™, combines Insight Maturity, Strategic Maturity, and Organizational Consciousness into a single, executive-ready score with clear gaps and next steps. Use it to pinpoint friction, prioritize actions, and track progress over time so teams make data-led decisions and deliver with trust.
Take the free Holistic Alignment Mini™ today!
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Insight Services
We design the habits and tools of a listening culture to turn customer, market, and operational signals into clear decisions and measurable results. We enable quick customer discovery and user research, deliver actionable synthesis, make data-backed design recommendations, and run disciplined experiments to de-risk decisions and validate the best path before you scale.
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Strategy Services
Turn what you’re learning into what you’re doing. We convert discovery outputs into strategic roadmaps to support prioritization and portfolio decisions, define OKRs/KPIs, and develop consistent incentive structures. We also apply human-centered organizational design methods, co-creating structure, roles, and rituals with the people closest to the work to ensure execution matches intent.
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Consciousness Services
These services are unique, but essential: they address the cultural conditions that determine whether strategy sticks or stalls. We help establish practices for psychological safety, trust, shared purpose, clear communication, inclusion, and repair. We also support leadership presence and ethical decision guardrails, connect purpose to priorities, and build lightweight rituals that sustain focus and capacity. The result is higher retention and engagement, less rework and turnover, faster cycle times, and more reliable delivery, reducing cost and risk while strengthening revenue and margins.
Contact us.
contact@hdrsconsulting.com
(917) 267-2310